Call id CA0c108ab0d3bbb7483a9af622066c68e9 - Transcript

Assistant: Hi, I am Eva, how may I help you?
User: I need to cancel an order.

Assistant: I can assist you with that. May I have your name, please?
Assistant: Thank you, Grace.
User: My name is Grace.

User: critical.

Assistant: Could you please provide your email for follow-up?
User: Gay?

Assistant: Please provide a valid email address.
User: See?

User: Mm.

User: 

User: I.

User: 

User: See?

User: at TELUS.net

Assistant: Thank you for providing your email, Grace. Could you also share your phone number for follow-up?
User: or three.

User: 4-0-3-6-0-0-3-6-0-0-3-6-0-3-6-0-0.

User: eight, nine, four.

User: 2, 7, 1, 8.

Assistant: Thank you, Grace. Your phone number is +1 403 894 2718. Could you please provide your order number or any additional details regarding the order you wish to cancel?
User: Yes

Assistant: Thank you, Grace. Could you please describe your order cancellation request?
User: It's

User: It's in voice.

User: D-A-G-H-I-N-G, D-A-G-H-I-N-G, D-A-G-H-I-N-G, D-A-G-H-I-N-G.

User: 4-1.

Assistant: Thank you, Grace.
User: And it was.

User: Dubs selects.

Assistant: Got it. You're looking
User: And vote.

User: Trick

Assistant: Thank you, Grace. To proceed with cancelling the order for the ENVO Trike, I will create a customer service support ticket. Our team will follow up with you soon.