Call id CA146f7cf2370280b0bb0a8a2cdc072a6b - Transcript

Assistant: Hi, I am Eva. How may I help you?
User: I wish to cancel an order.

Assistant: I can assist you with that. May I have your name, email, and phone number to locate your order?
User: My name is.

User: Grace.

User: critical.

Assistant: Thank you, Grace. Could you please provide your email address and phone number
Assistant: Please provide your email
User: My email address.

User: Is she?

Assistant: Please continue with your email address so I can assist you further.
User: then critical

User: Thank you.

Assistant: Please provide the full email address so I can proceed.
User: See?

User: Transcribed by https://otter.ai

User: 

User: E.D.

User: I-C-O.

Assistant: Thank you, Grace.
User: at

User: Tell us.

User: dot net.

Assistant: Got it. Please provide your phone number, and we'll proceed with your order cancellation request.
User: It is 4-0-3.

User: eight, nine, four.

User: 2718.

Assistant: Thank you for providing your phone number. I have all the details needed to proceed with your order cancellation request. Would you like me to transfer your call to a specialist, or should I create a support ticket for you?
User: you can transfer me to a specialist.