Call id CA33996c196a7e2ace1c0daf57ccf778d0 - Transcript

Assistant: Hi, I am Eva. How may I help you?
Assistant: Hello! How may I assist you today? Are you looking
User: Hello?

User: My display unit

Assistant: I see you're having an issue with your display unit. Could you please describe the problem you're experiencing so I can assist you further?
User: the bike

User: display unit will not turn on.

User: Turn on.

User: even though

User: The battery is showing.

User: Fall.

User: Vote.

Assistant: Let's try some troubleshooting steps. First, please ensure that the display unit's connection to the battery is secure. Sometimes, it might be a loose connection. If that doesn't work, try resetting the display unit by turning off the e-bike, waiting for a few seconds, and then turning it back on. Let me know if these steps help.
User: They didn't help.

Assistant: Let's proceed with further assistance. May I have the model name of your e-bike? Also, could you provide your name, email, and phone number for follow-up? If you prefer, I can transfer your call to a specialist.
User: Yes, please transfer me to a specialist.

Assistant: To transfer you to a specialist, I'll need your name, email, and phone number. Could you please provide those details?
User: Lyle

User: Phillips

Assistant: Thank you, Lyle. Could you please provide your email address and phone number so I can proceed with the transfer?
Assistant: Thank you, Lyle. Could you please provide your email address and phone number so I can proceed with the transfer?
User: Philips.

Assistant: Thank you, Lyle. Could you provide your email address and phone number, so I can proceed with the call transfer?
User: Philips.

Assistant: Thank you, Lyle. Could you also provide
User: Net.

User: Bistro.com

Assistant: Thank you, Lyle. Could you also provide your phone number for the transfer?
User: 2 5 0.

User: six

User: 6 9 2

User: 0-1-5-8.

Assistant: Thank you, Lyle. I will transfer you to a specialist now. Please hold for a moment.