Call id CA446155af6ccd1b415f6ef6bd6127bb6c - Transcript

User: Shalom.

Assistant: I’m sorry, but I can only assist you in English. Could you please continue in English? How can I assist you today?
User: Oh, sorry.

Assistant: Hi, I am Eva. How may I help you?
User: Thank you.

Assistant: Hi, I am Eva. How may I help you today?
User: I'm on the phone.

User: I'd like to speak to somebody about.

User: Bye.

User: It's

User: Service or bike?

Assistant: Sure, I can help with that. Are you calling about a warranty claim, return, order tracking, or another issue?
User: Bye-bye. 

User: Thank you. 

Assistant: To assist with your
User: I guess so.

Assistant: No worries! To assist you with your bike service, could you please provide your name, email, and phone number? This will help us follow up with you.
User: Name is Dave LeConte.

User: D-A-P-E.

User: Last scene.

User: Capital C.

User: O-N-G.

User: Email address is Dave.

User: L-E-M-I-N-T L-E-M-I-N-T

User: Dot.

User: T-E-R-T-E-R-T-E-R.

User: W.

User: Dot

Assistant: Thank you, Dave LeCompte. Could
User: L'Chant!

User: Bye.

User: lowercase.

User: at gmail.com

User: Phone number.

User: It's 226.

User: 4107.

User: P.A.C.

Assistant: Thank you, Dave. Could you briefly describe your bike service issue?
User: Received a bike yesterday, assembled it.

User: whether on a test drive.

User: And the brakes, the rear brakes are seizing up whenever I press the brake lever.

Assistant: Thank you for providing the details, Dave. It sounds like the rear brakes are seizing up on your new bike. Let's try a quick troubleshooting step:

1. **Check for Obstructions:** Ensure there's no debris or objects caught in the brake mechanism.

If the issue persists, we may need to escalate this to our technical support team. Would you like me to transfer your call to a specialist or create a support ticket for further assistance?
User: Yes, please transfer my call.