Call id CA468d986c499d9dd1fccd11d0fe61b2ee - Transcript Assistant: Hi, I am Eva. How may I help you? User: We User: Oui, bonjour. Est-ce que vous parlez français? Do you speak French? Assistant: I'm sorry, but I can only assist you in English. Could you please continue in English? How can I help you today? User: Bye. Assistant: I’m sorry, but I can only assist you in English. Could you please continue in English? User: No, I want to User: other people to speak French. User: Please. Assistant: I’m sorry, but I can only assist you in English. Could you please continue in User: Do I have? Assistant: I'm sorry, but I can only assist you in English. Could you please continue in English? User: OK. User: OK. User: I buy User: Bye. User: bike. User: with the Costco online. User: And I have a... User: Make my come on, come on. User: Bye. User: And, um, the... User: Front wheel. User: On top of my... User: Front wheel. User: off my bike. User: Uh, the, the attachment. User: Is broken. User: to User: Thank you. User: For User: Thanks. User: stand on place. User: So... User: win Assistant: I'm sorry to hear about the issue User: Okay. User: You understand? Assistant: Yes, I understand. It sounds like the attachment for the front wheel of your bike is broken. Let's proceed with troubleshooting. Could you please provide the model name of your bike? This will help us address the issue more accurately. User: Hello Assistant: It sounds like you're having an issue with the front wheel attachment on your e-bike that you bought through Costco. Let's work on resolving this. Could you please provide the model name or serial number of your e-bike? This will help me assist you more effectively. User: Yeah Assistant: Let's troubleshoot this issue together. Can you please provide the model name or serial number of your e-bike so I can assist you further? Assistant: Let's troubleshoot this issue together. Can you please provide the model name or serial number of your e-bike so I can assist you further? User: Um Assistant: If you're unsure of the model name or serial number, could you describe your e-bike or let me know where you purchased it from? This information will help me identify the correct model and provide the best assistance. User: OK. User: It's a User: Yes. User: Thanks. User: Oh User: AbleWike is back. User: Thank you very much. User: Bye. User: Oh User: Beautiful. Assistant: Thank you for the information. Let's proceed with troubleshooting. Based on your description, it sounds like the quick-release mechanism of the front wheel might be malfunctioning. I recommend ensuring that the quick-release lever is properly tightened and that the skewer is securely in place. If the problem persists, we may need to investigate further. Could you provide me with your name, email, and phone number so that we can assist you further? User: Yeah Assistant: Let's troubleshoot the issue with User: Yeah User: Okay User: It's possible to send you a... User: Email. User: with the picture of the trouble. Assistant: To assist you further, may I have your name, email, and phone number, please? Once I have these details, I can guide you on how to send the picture for support. User: My name is Rial. User: Okay User: Do I may ask? Assistant: Thank you, Réal. Could you please provide your email address User: My email is User: Peace. User: This User: Thank you. User: Thank you. User: car User: Okay. User: Dash. Assistant: Merci pour ces informations, User: Peace. User: Bye. User: P. Assistant: Please provide your User: Six. User: to Assistant: Thank you, Réal. Could User: Take care. User: Our� our balls User: User: Hotmail. User: Play common Assistant: Thank you for providing your details. You can send the picture of the issue with your e-bike to our support email. Would you like me to create a support ticket for you as well? If so, please provide your phone number. Assistant: Thank you for providing your details. You can send the picture of the issue with your e-bike to our support email. Would you like me to create a support ticket for you as well? If so, please provide your phone number. User: Okay. Assistant: Could you please provide your phone number so I can proceed with creating a support ticket for you? User: Okay. User: Oh User: one Assistant: Could you please provide a valid 10-digit phone number? This will help us User: Eight. User: One nine User: 9-0-6 User: No, excuse me. User: Oh, I won. User: 418. User: Six. User: 9, 0, 3, 2, 1. User: 1, 5, User: 4, 5. Assistant: Thank you for providing your details. Here's a summary: - **Name:** Réal Demers - **Email:** real.demers62@hotmail.com - **Phone:** +1 418 906 1545 Please send the picture of the issue to your provided email, and we will assist you further with your front-wheel attachment problem. User: Super! User: Good, you know User: Pop. User: Thank you. Thank you. Thank you. User: I'll see you later. Bye-bye. User: hotmail.com Assistant: Thank you for confirming your email. We have your details, and you can send the picture of the issue to our support team. Would you like me to create a support ticket for you? User: Yes.