Call id CA807e8b54dff3e672726c338885b2a396 - Transcript

Assistant: Hi, I am Eva, how may I help you?
User: OK.

User: Help with an order.

Assistant: I can help you with that. Are you looking to track an order, make changes, or inquire about a return?
User: make

User: changes.

Assistant: To assist you with making changes to your order, may I have your name, email, phone number, and order details? This will help me locate your order and provide the best support.
User: Wendy Alexander.

Assistant: Thank you, Wendy. Could you please provide your email address for follow-up?
Assistant: Thank you, Wendy. Could you please provide your email address for follow-up?
User: W.

Assistant: Please provide the complete email address so I can assist you further.
User: W.

User: A-L-E-X.

User: xa.shaw.ca

Assistant: Thank you, Wendy. Could you also provide your phone number? This will help us reach you if needed.
User: 6-0-4.

User: Explore.

User: Seven, six.

User: 7596.

Assistant: Thank you, Wendy. Your phone number has been noted. How may I assist you with your order today?
User: I would like to change my payment method.

Assistant: To change your payment method, please contact our customer service department directly. Would you like me to assist you with this request?
User: Yeah.

Assistant: To assist you with changing your payment method, I will transfer your call to our Customer Service department. Please hold for a moment.