Call id CA8e56786debdc688e8bfa85ef5b366a80 - Transcript

Assistant: Hi, I am Eva, how may I help you?
User: Eva?

Assistant: Yes, how can I assist you today?
Assistant: I'm
User: Eva, yeah, you know.

User: Um...

Assistant: Take your time. How can I assist you today?
User: I purchased a bike.

User: I'm

User: I'm in Ontario, Toronto, Ontario.

User: And I just received a part that needs to be replaced under warranty.

User: And I just need to speak to someone about taking it to a...

User: a bike shop.

User: that represents...

User: anvil.

Assistant: I can assist with that. May I have your name and email for further communication? Also, could you provide the model name of your e-bike?
User: Yeah

User: Yeah. 

User: Yep.

Assistant: I understand. To assist you further, may I have your full name, email, and phone number? This will help us connect you with the appropriate representative for your warranty replacement.
User: Angel...

User: Angelo Nero.

Assistant: Thank you, Angelo.
User: R-A-N-E-R-O at Rogers.com

Assistant: Got it, Angelo. Could you also provide your phone number in case we need to reach you?
User: Yeah.

User: 416

User: 998-5511.

Assistant: Thanks for providing your contact details. I'll proceed with transferring your call to our customer service department regarding your warranty replacement. Please hold.