Call id CA9879a31a3a7c1d59a130b12cadc9fcf4 - Transcript

Assistant: Hi, I am Eva, how may I help you today?
User: Oh.

Assistant: Hi! How can I assist you today?
User: Can you please correct your customer solution specialist?

Assistant: Of course. May I have your name, email, phone number, and a brief description of your issue so I can transfer your call to a customer solutions specialist?
User: Did you, Matthew?

User: S I J U M T X W 0 3 at reggiemail.com 5146382138. Thank you.

Assistant: Thank you, Mr. Matthew. Could you please confirm the specific issue or inquiry you're having with your e-bike? This will help me provide more accurate assistance or direct your call accordingly.
User: I do have a question regarding that.

User: I do have a question regarding the order status and the tracking. Please help.

Assistant: I can help with that! Let me check your order status. Could you please provide me with your order number?
User: Thank you. 

User: 8, 9, 4, 5, 6, 7, 8, 9, 4, 5, 6, 7, 8.

User: 1-844-2884

Assistant: Thank you for providing your order number. Let me check the status of your order and the return process for you. Could you please hold for a moment?
User: 0 0 3 2

User: Thank you. 

Assistant: Thank you, Mr. Matthew.
User: Oh my...

Assistant: I understand this can be frustrating. To assist you further, could you please confirm your phone number? It should be a 10-digit number.
User: 514.

User: 638

User: 2 1 3 8

User: Thank you.

Assistant: Thank you for providing your phone number. Your order status and tracking information can be provided by our customer solutions specialist. Would you like me to transfer your call or create a support ticket for you?
User: Please connect to...

User: Please transfer