Call id CAdfbccb363025f8c255ac1b56d52be1be - Transcript

Assistant: Hi, I am Eva, how may I help you?
User: Hi, I just purchased a battery.

User: I'm sorry, a charger?

User: and it was shipped to me.

User: and I had to pay the shipping charges.

User: And I was a little confused because...

User: The people in Burnaby said that it wasn't available in their store to pick up.

Assistant: That does sound confusing. Let me assist you further
User: But that's where it came from.

User: was Burnaby.

Assistant: I understand the confusion. It seems there may have been a mix-up
User: Hello

Assistant: Hello! It sounds like there might have been some confusion regarding the availability of the charger at our Burnaby location. I apologize for any inconvenience. Could you please provide your name, email, and phone number so I can look into this matter further?
User: Uh-huh.

Assistant: I apologize for the confusion. It seems there may have been a mix-up regarding the availability of the charger in our Burnaby store. To assist you further, could you please provide your name, email, and phone number? This information will help us look into the issue.
User: Hmm.

User: My name is Catherine Cermichewski.

User: My email is...

User: sermicheski at calis.net

Assistant: Thank you, Catherine. Could
User: My phone number is 250.

User: 8 7 8.

User: 9-9-2-1.

Assistant: Thank you, Katherine. I understand your concern regarding the shipping charges. Your inquiry falls under customer service. Would you like me to create a support ticket for you, or would you prefer a call transfer to discuss this further?
User: Call transfer, please.