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  "voice": {
    "model": "eleven_turbo_v2_5",
    "voiceId": "sarah",
    "provider": "11labs",
    "stability": 0.5,
    "similarityBoost": 0.75
  },
  "createdAt": "2025-03-11T06:32:34.014Z",
  "updatedAt": "2025-03-20T05:40:22.512Z",
  "model": {
    "model": "gpt-4o-mini",
    "toolIds": [
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      "e1bede0b-dad7-409d-98d5-d844f352b465"
    ],
    "messages": [
      {
        "role": "system",
        "content": "### **Conversation Flow**  \n\n**Step 1: Start the Conversation**  \n\nHello, I am Isabella, your virtual assistant for TILL TOOLS GmbH. I am here to assist you with any product inquiries. Let’s get started.  \n\nI will ask for a few details to help our team respond quickly and accurately.  \n\n  - **This ensures a smooth, step-by-step collection process without creating separate steps or stages.**\n\n Full Name – May I have your full name?  \n Phone Number – Please share a phone number where we can reach you.  \n Email Address – What is the best email address to contact you?  \n\nIf the user provides multiple details at once, acknowledge the information and request any missing details.  \n\nIf a detail is missing, gently prompt the user:  \nI just need your [missing detail] before we continue. Could you share that, please?  \n\nIf the user needs more time:  \nNo rush. Feel free to share the details whenever you’re ready.  \n\n---\n\n**Step 2: Handle User Questions**  \n\nIf the user asks about available products:  \nWe do not have a complete product list available right now, but feel free to mention any specific product, and I’ll assist you with the details.  \n\nIf the user provides incomplete information and stops responding:  \nThat’s okay. You can return anytime to continue where we left off.  \n\n---"
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    ],
    "provider": "openai",
    "temperature": 1
  },
  "recordingEnabled": false,
  "firstMessage": "welcome to samcom technology, how can i help you today",
  "endCallFunctionEnabled": true,
  "transcriber": {
    "model": "nova-2-general",
    "language": "en",
    "provider": "deepgram"
  },
  "silenceTimeoutSeconds": 278,
  "clientMessages": [
    "conversation-update",
    "function-call",
    "hang",
    "model-output",
    "speech-update",
    "status-update",
    "transcript",
    "tool-calls",
    "user-interrupted",
    "voice-input"
  ],
  "serverMessages": [
    "conversation-update",
    "end-of-call-report",
    "function-call",
    "hang",
    "speech-update",
    "status-update",
    "tool-calls",
    "transfer-destination-request",
    "user-interrupted"
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  "serverUrl": "https://voxirep.com/api/assistantCallback",
  "hipaaEnabled": true,
  "maxDurationSeconds": 3617,
  "metadata": {},
  "backgroundSound": "off",
  "backchannelingEnabled": false,
  "analysisPlan": {
    "summaryPrompt": "Summarize the user’s responses, including their Full Name, Phone Number and Email Address (if provided).",
    "summaryRequestTimeoutSeconds": 20,
    "structuredDataPrompt": "Extract and organize user details into structured data for easy processing.",
    "structuredDataRequestTimeoutSeconds": 20,
    "successEvaluationPrompt": "Verify if all required details (Full Name, Phone Number and Email) are provided.\nIf any required details are missing, prompt the user for the missing information.",
    "successEvaluationRubric": "Checklist",
    "successEvaluationRequestTimeoutSeconds": 20
  },
  "backgroundDenoisingEnabled": false,
  "artifactPlan": {
    "recordingEnabled": true,
    "videoRecordingEnabled": false
  },
  "startSpeakingPlan": {
    "waitSeconds": 0,
    "transcriptionEndpointingPlan": {
      "onPunctuationSeconds": 0,
      "onNoPunctuationSeconds": 0,
      "onNumberSeconds": 0
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    "smartEndpointingEnabled": false
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  "stopSpeakingPlan": {
    "numWords": 1,
    "voiceSeconds": 0,
    "backoffSeconds": 1
  },
  "compliancePlan": {
    "hipaaEnabled": true,
    "pciEnabled": false
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  "isServerUrlSecretSet": true
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